Like most walls across the UK we have taken advice from the Association of British Climbing Walls and used logic in our thinking of how to use our unique building. These measures may change as new advice and recommendations emerge, and we will continually assess how everything works within our building.
We can confirm that we have followed the UK Governments guidance on managing the risk of COVID-19 with their steps;
- We have carried out a COVID-19 risk assessment and shared the results with people that work for us.
- We have in place cleaning, hand washing and hygiene procedures in line with the guidance.
- We have taken all reasonable steps to help staff work from home.
- We have taken all reasonable steps to maintain a 2m distance in the workplace.
- Where people cannot be 2m apart., we have done everything practical to manage transmission risk.
IMPORTANT, all customers need to accept this:
It should be recognised that whilst climbing walls will take all reasonable steps to prevent the transfer of COVID-19 to its staff and customers, there will always be a risk that an infected person visits the centre and either through droplet transfer, aerosol action or smear infection, transfers the virus to others. Our customers should be made aware of this and make their own decision given their specific circumstances whether this small residual risk is one they are willing to take. The residual risk should be no greater than in many other public spaces and facilities that are now open.
Please do not visit the climbing centre if you have any signs of COVID-19 or have been in contact with anyone with signs in the past 14 days.
Please comply with all local lockdown restrictions and guidelines.
Please check out our opening times, which can be found at the bottom of this page.
It is no longer a requirement to book in advance if you are already a registered climber with us. You are welcome at anytime during our public opening times. It is still helpful to follow the guidance outlined here;
- Please make use of our hand sanitiser stations, and use when entering and leaving the building.
- Come already, appropriately dressed to climb (only needing to change shoes for example).
- Face coverings are now at your own discretion. Please be mindful of how busy the centre is and act accordingly.
- Remember to follow all social distancing guidelines.
- Respect other climbers.
- Our balcony is now open for spectators to sit.
- The Boathouse Climbing Centre is available for private hire, please contact us directly for more details.
In order to speed up and reduce queuing times and also to minimise contact, we strongly recommend that customers pre-pay by using one of the following options;
- Purchase a monthly membership @ £41 per month
- Purchase a 10 Visit Pass at the cost of 9 visits.
- Contactless payment up to a maximum of £45 per transaction.
- Chip and Pin Card payments a minimum charge of £1.
- NO Cash payments will be accepted at this time, apologies for any inconvenience that this may cause.
CHECK IN / CHECK OUT
We are continuing to keep a record of who is passing through the Boathouse Climbing Centre. Anyone taking part in a session is required to complete a form and everyone is required to sign out when leaving.
We are accepting new members to register with us.
All customers are required to sanitise their hands when entering the building and then regularly throughout their climbing session also, we advise when leaving and entering a new climbing zone.
Sanitation points are located at 4 key points entrance, reception, before the tower entrance and on the stairs when accessing the balcony.
SOCIAL DISTANCING WHEN CLIMBING
When leading / bouldering / top roping or using the auto belays, it is up to the individual climber to assess where they climb and if it will be sociably acceptable to climb a route/problem near another person. Ideally, you will leave a sociably acceptable space between each climber but often routes / problems weave or deviate so a bit of forethought and verbal communication will be beneficial.
Key, touchable surfaces will be wiped down frequently with appropriate cleaning products.
Even with our regular cleaning we strongly recommend that you sanitise your hands regularly and avoid touching your face.
All of our staff are required to notify us that they are NOT showing signs of COVID-19 before entering the building.
All staff are required to notify us, before traveling to the centre, if they are showing symptoms and they will not return to work until fit to do so.
We will be offering hot drinks in takeaway cups. All snacks and other refreshments are still pre-packed (chocolate bars, snacks, bottles and cartons).
Loose chalk, chalk balls and liquid chalk are all acceptable.
All equipment is now available to hire, including chalk.
Our finger board is staying downstairs along with the mini campus board on the overhang section on the main bouldering wall.
INSTRUCTOR LED SESSIONS
These sessions are available to groups of people who are familiar to one another.
We are continue to monitor the situation and will reintroduce larger mixed groups when we are ready to do so.
We have implemented the following measures to ensure the safety of our staff and customers;
- Instructor led sessions will last for either 30 minutes or 1 hour.
- Advanced booking is essential.
- A socially distanced entry procedure is in place, we kindly ask that all customers arrive promptly, 5 minutes before their session is due to start. Please do not enter the centre until invited to do so.
- Reduced session ratios are a maximum of 6 climbers who must be familiar to one another.
- Any groups consisting of only under 18 climbers must be accompanied by 1 additional adult.
- The viewing gallery is now open, so additional spectators (within reason) may accompany the group.
- Encouraging customers who have their own equipment to please use during the session.
- Once the session has ended, please ensure that you check out and vacate the facility promptly so we can allow other users to enter.
- We ask all customers to maintain Good Hand Hygiene, adhere to Social Distancing measures and Respect other Climbers during their visit.
- Outdoor footwear such as trainers, are not allowed to be worn during climbing activities. Climbing shoes must be worn and these are provided within your session cost. Please note socks are not provided but must be worn when wearing hired shoes.
EXTERNAL GROUP USE
We are accepting entry from external groups, but it is essential to pre-book your visit to ensure that we can accommodate the size of your group within the centre. You will need to supply your COVID-19 Group Risk Assessment alongside completing our On-Line Booking Form. All groups must comply with local lockdown guidelines and restrictions.
TERMS AND CONDITIONS
All of our Terms and Conditions can be found by following this link https://boathouseclimbingcentre.co.uk/terms-and-conditions
For our full COVID-19 Risk Assessment please follow this link.
It has been a very challenging time over the past 18 months, and we are very grateful that we are able to keep our doors open. We are, however, very much aware that this crisis and pandemic has not gone away and for this to continue being successful requires and ongoing effort from everyone. We kindly ask for everyone’s patience whilst we navigate the post lock down environment and for everyone to respect the guidelines and procedures that have been put in place by Government as well as Leading Industry Bodies.
Thank you all for your ongoing support and we look forward to seeing you at the Centre.
Andy & Emma-Jane
Call Now: 01492 35 35 35